Frequently Asked Questions

We can customise any payment plan to suit your budget.
We appreciate our customers and want to give you the best possible deals.
That's why we offer upfront payment discounts on all ordered dresses. Pay upfront and enjoy savings on your dream deb dress today.

Present our business card at your appointment and we will offer you a 10% discount off the RRP of your gown of choice. We aim to always give our customers the best value possible for this big event!

The Dress Edit exclusively offer new gown sales at this point in time. We look forward to offering a range of other options as our business grows. Please check in with us via our socials for assisting with the sale of your Dress Edit gown after your event or sourcing a special gown for other events!  

Yes, we can recommend a local drycleaning service that will provide you with a discount for purchasing your gown through The Dress Edit.  We are happy to provide a steaming service upon collection of your gown to ensure your dress is ready for your big event. Contact us directly for a quote on drycleaning services. 

We know you love getting into your dream gown and showing it off to the world! We don't blame you!  We are happy to provide a steaming service to ensure your dress is crease free for your big event. Contact us directly to book in a steam at least 2 days before the event to avoid disappointment.    

At The Dress Edit, we can accommodate standard orders and custom options. We have a range of suppliers with varying lead times for delivery. Customising the gown may affect this. To make sure you have enough time for any necessary alterations once you receive your gown, we suggest placing your order at least 3-6 months in advance. However, if you are needing to find your dream gown last minute, we will do our best to assist with either rushing your order or sourcing stock of your dream gown from our local suppliers. In this case, it’s likely you will be able to collect your dress within 3-7 business days of purchasing.

Please note, off the rack dresses are limited in sizing and styles, which may mean further alternations will be required so we highly recommend ordering your gown in advance.

When your gown arrives, we will promptly let you know. You can pick up from our home base in Pakenham. Alternatively, we can arrange to deliver your gown to you or arrange any bulk deliveries to your event group from a nearby location. 

Having the gowns sent directly to The Dress Edit ensures that in the unlikely event that there is a manufacturing fault, we have an opportunity to inspect the gown and rectify any issues before you pick it up. This will also save you additional shipping fees.

The Dress Edit are based in South East Melbourne. We operate out of our home showroom situated in Pakenham. We welcome you to make an appointment to check out our range. If you haven’t yet looked at any gowns, we can certainly help by emailing you our Look Book. We have partnered with a range of designers to ensure you find the perfect gown to suit you and your budget.

If you have a group of friends that would like to get together to find their gown, we will be arranging a number of popup events servicing South East Melbourne, Gippsland and the Mornington Peninsula in the coming weeks.

Look out for further information through our socials with regards to upcoming popup locations and dates. We are also looking forward to hosting a number of exclusive ‘trunk show’ events for one of our designers that is soon releasing a new range of gowns which is ideal if you’re looking for something that hasn’t been seen before!

We do confirm with our customers the date of their event and the school/event company they are going through to ensure as best we can that we do not sell your gown to anyone else. However, if you provide us with an incorrect event date, we cannot be held liable for any duplicate dresses sold within your group. 

We have a register for each school and will not sell the same gown to someone else from your school. As we can’t guarantee whether one of our designer’s gowns are sold through another retailer, we also recommend each event group keep their own register to ensure no duplication.

As soon as you pay your deposit, you can trust you’ll be wearing your dream gown.   

Upon selection of your gown, we will take your bust, waist and hip measurement and then match you to your closest size via the size chart provided by the designer. If you have ordered a corset gown, this will allow you to loosen or tighten the gown as you need. In some cases, alterations may be required to fit you perfectly. 

We are able to order most styles in sizes ranging from 0-34, so we have sizes for every body! We are here to help you find the perfect gown for you. We do recommend corset style dresses to allow for slight changes in body shape and flexibility for resale of your gown at a later date. Depending on the designer, there may be a slight variation in price for fuller figure sized gowns. 

Once your gown has been ordered, changes cannot be made to the sizing after 7 days. If you have ordered a corset back gown, a small variation in sizing may not be an issue for you, however if alterations are needed, this will be at your own expense. We can offer a third-party recommendation to assist you. 

If you have a specific style gown you are interested in, we’d love to try and help you find it. Please contact us to discuss whether we are able to source this gown or something very similar from one of our designers in time for your event. Of course, we will offer the best pricing we can. Before ordering, we will need a bust, waist and hip measurement to establish your correct size. We can either measure you up or provide you with instructions on how to do this yourself.

If you change your mind, you are able to cancel your order within 7 days with a 25% cancellation fee, as your gown will already be in production. If you decide to cancel your order 8-30 days from the order date, we will forfeit your 50% deposit as it is too late to cancel your order.

Please note that we do not accept cancellations after 30 days from the date of placing your order regardless of the reason, however please speak to us as we want to assist you if we can.

Congratulations on grabbing yourself a bargain! We are more than happy to offer you a refund on our sample gowns. All gowns must be returned within 10 days of receiving the gown as long as it is returned in the same condition that it was sold. All returns will incur a 30% restocking fee which will cover our handling charges. We are also pleased to be able to offer you an exchange on your gown for something else. If you wish to exchange a gown, it must be returned to The Dress Edit within 10 days of original pick up. We will provide you with a returns form.

We will assist however we can to find you a suitable gown as an exchange, depending on the limitations of style and sizes of off the rack gowns.